Well, that's interesting. Nice of Etsy to tell me that "Pattern" is considered internally to be a legacy product with no support or repairs, but then we kinda knew that anyway, didn't we?

Etsy Seller Support

Agent said:

I’m transferring you to a live agent now.

Hi there, this is Levi. Thank you for contacting Etsy and I'm happy to help you.

I said:

Hello. Can you see pattern-only listing number 4537187329?

Agent:

Thank you for sharing your concern.

Please allow me couple of minutes while I check with my resources and help you in the best possible way.

.

I really appreciate your patience.

Me:

Still here :)

Agent:

Could you please be more specific about your concern, so that I can assist you with it?

Me:

Tell me if you can see pattern only listing number 4537187329.

Agent:

Yes.

Me:

What are the first four words of the item title?

Agent:

Thank you for your patience.

Me:

Still here :)

Agent:

From Etsy end, I can see "Pattern Failure Test Title"

Me:

And what are the first four words of the item title when you use "view on etsy," to see the item on the pattern site?

Agent:

Please allow me a minute.

I can't see how your listing appears to others.

Me:

That's not true. Use 'view on etsy'

Agent:

I don't have access to your live site, so I can't view your items as they appear to buyers. I'm sorry if that's frustrating.

Me:

That's frustrating because it's a lie. This is now a complaint that pattern listing titles are failing to update over a period of days, weeks, and MONTHS.

https://pattern.usefulcomponents.com/listing/4537187329/pattern-failure-test-title-logarithmic

Further action and a case number is required.

Agent:

I appreciate you sharing your experience and I’m sorry to hear your listing titles haven't updated. I've documented this as a concern regarding persistent issues with Pattern site updates.

Because Pattern is a legacy product, our current tools are limited, and we don't have a dedicated team for these updates. I’ve logged your feedback for internal review.

Me:

Case number? Why are you still charging me for a legacy product?

Why are you still advertising and selling a legacy product?

Agent:

I'm escalating this concern to the relevant team. You will receive an email as soon as possible. I appreciate your patience and understanding.

Me:

Please note that being charged for a product considered internally to be "legacy" which has no support is not adequate. Please refund all charges for Pattern since it has been considered to be a legacy product with no support.

Agent:

I understand, I'm escalting this concern to the relevant team. You will receive an email.

Me:

Inadequate response.

Case number.

Agent:

Our team will contact you via email.

Me:

Case number.

Agent:

Thank you for contacting Etsy. Have a great day ahead.

Me:

Case number.

3:45 PM

This chat has ended.

Thankyou very much, "Pattern By Etsy," for wasting about two years of my time with pointless activity trying to make a broken-down legacy product function. Your lies and charges have not gone un-noticed. Byeee!